Not able to setup new cluster

Comments

3 comments

  • Avatar
    Paul Namuag

    Hi Christian,

     

    That somehow looks hard to follow here without asking some reports. Can you create a Support Request ticket instead and send us an error report by going to Cluster -> Logs -> Error Logging -> Create Error Report then attached the compressed file into the ticket you're going to create/file.

     

    We'll wait for your request there.

    Thanks.

  • Avatar
    Christian

    Hi Paul, 

    I've created the log but how can I upload it? I can insert a link but not a file. Is it possible to send it via email? 

    Cheers 

     

    Christian

  • Avatar
    Ashraf Sharif

    HI Christian,

    In this very page, on the top menu, there is a "Create Support Request" button. Just click on it, fill up the form and attach the error report as well. The ticket will be assigned to a support representative and you shall get the reply soon on what to do next.

    Regards,
    Ashraf

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